To begin with EmerGenie are not applying any charges to customers or Genies.  This is an interim measure whilst we build the value for customers.  We are working hard on the marketing and development of the app, with regular tweaks.  In a number of months, we will need to make a charge, however this will [...]

It is the Genies responsibility to provide clients with invoices, EmerGenie are just linking customers with Genies.  Genies will manage the transaction going forward.  If you need further help please discuss with your accountant or bank, if you still need help please do  contact us.

Yes, once you have accepted the job, you are able to call the customer and they can call you via the app and finalise any details or answer any questions you may have.

The EmerGenie app is really simple to use, if you get an alert, just click accept within 2 minutes, Genies must arrive to the location within 30-60 minutes, so only accept if you are able to pause what you are doing and attend straight away.  If you don’t accept the job, it will pass to [...]

The EmerGenie app will guide customers to find a local Genie, which will begin the process of looking for the most local trades person in the industry needed.  Which will begin the process of pulsing the job to Genies in the area.  There is an alternative option to find a Genie, for customers wanting to [...]

EmerGenie have completed extensive research across all competitors and decided on prices which are advertised to customers, so this is the maximum Genies can charge customers.  The prices do not include VAT, so if your business is VAT registered you can add this to the price.  Click here to view the prices.

Please complete your available hours, it is possible to select on/offline, so please do utilise this button as there will be work around the clock.  Keep your sound on your phone and wait for alerts, you’ll love the jingle.

When we approve you as a Genie, we will send you an email to confirm you can download the app, check your spam just in case.  This will have your log in details for the app, this is the only way to get on the app, if you need your log in details even after [...]

The EmerGenie team are working hard in the background to work through the high demand of applications we are receiving, please do bear with us whilst we work through the applications.

EmerGenie will assess your application fully, checking your documents, independent compliance and research into your business status and customer reviews.  Once this is complete, if we need any further clarification, we will advise you via phone or email.