The EmerGenie app has been developed to help customers that need help quickly. Genies will be rushing to get to your emergency, it’s very hard for them to plan their days if they are booked quickly and cancelled. Genies will sometimes call to take an up front payment or deposit before travelling to your emergency. [...]
As the call outs are emergency call outs, Genies will be on their way to customers as soon as they have accepted the job. We understand that things can go wrong and we ask that you call the customer through the app to discuss a mutually convenient time.
When the booking is taken, customers must either input their address or approve the GPS address that shows up in the app, we have highlighted this field to draw the users attention to it. It’s always worth calling the customer via the app to check the address is correct or any access arrangements. On the [...]
We have launched the app in London and within the M25, with lots of marketing being undertaken. We recommend outing your available hours in as wide a range as possible, or keeping yourself online as much as possible, then jut accept the jobs you can complete. Jobs will come through based on your location, so [...]
I hope is that Genies only accept jobs that they can commit to attending within 30-60 minutes and not let the customer down. We understand things do happen. We ask that you are courteous and call the customer to advise, either scheduling another mutually convenient time or advising that you need to cancel, with a [...]
The EmerGenie app has been developed to help customers that need help quickly. Genies will be rushing to get to your emergency, it’s very hard for them to plan their days if they are booked quickly and cancelled. Genies will sometimes call to take an up-front payment or deposit before travelling to your emergency. We [...]
Genies will attend to make your situation safe and will recommend any further works that are needed. They will advise of the costs of completing the work and it’s the customers decision to go ahead or not. This can be booked via the app up to 2 weeks in advance with the same Genie or [...]
The easiest way to let us know of a change is to email us to advise of any changes and we’ll be pleased to help you.
EmerGenie only connect you with the customer, we would like all Genies to uphold our good reputation and customer service and do the best job they can at the time. The transaction is all between you the Genie and the customer, there are many ways to accept payments, cash, PayPal, card via any of the [...]
EmerGenie is interested in making sure the app is working well for both customers and Genies and for the experience to be seamless. EmerGenie is investing heavily in various marketing campaigns to build user levels and numbers of jobs, so this will build over time. We would really appreciate your constructive feedback about the [...]