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How to complain?

We appreciate that you may need our help with a situation, so we welcome your email: We will acknowledge your complaint within 24 hours, we will need longer to investigate it further and will respond to you with updates. Contact us

By |2019-10-07T18:47:30+00:00October 7th, 2019||Comments Off on How to complain?

Can I apply again?

Yes if you feel your circumstances have improved or changed and would like to reapply, we welcome you to do so and we can assess your application fairly.

By |2019-10-07T18:48:45+00:00October 7th, 2019||Comments Off on Can I apply again?

Why was my application declined?

We promise customers that we will provide highly pre vetted and have good standing, we perform many rigurous checks, which may mean you were not approved on your first application, if we could not satisfy our searches.

By |2019-10-07T18:45:37+00:00October 7th, 2019||Comments Off on Why was my application declined?

The customer is asking why it’s a temporary fix?

It is common for Genies to be first to attend, they may only have commonly used parts to repair the problem straight away making sure it is left safe. However if the part is easily obtainable or a van stock type of item, it is expected that Genies will make a permanent repair. If additional [...]

By |2019-10-07T18:44:59+00:00October 7th, 2019||Comments Off on The customer is asking why it’s a temporary fix?

The customer isn’t satisfied with the work?

We have hand selected the Genies that are trustworthy and have careful vetted them all. So we are confident they are able to complete the works to a high standard, however sometimes things can go wrong. The nature of Emergency fixing can be a temporary fix is put in place, with further works needed to [...]

By |2019-10-07T18:44:28+00:00October 7th, 2019||Comments Off on The customer isn’t satisfied with the work?

Why has my Genie only completed a temporary fix?

Because it is usual for Genies to be the first to attend, they may only have commonly used parts to repair the problem straight away making sure you are safe.  Additional parts will be needed and a return to fit to get a more permanent fix.  The Genie should advise you what type of fix [...]

By |2019-10-05T17:29:05+00:00October 5th, 2019||Comments Off on Why has my Genie only completed a temporary fix?

The customer isn’t satisfied with the work?

We have hand selected the Genies that are trustworthy and have careful vetted them all.  So we are confident they are able to complete the works to a high standard, however sometimes things can go wrong.  The nature of Emergency fixing can be a temporary fix is put in place, with further works needed to [...]

By |2019-10-05T17:33:34+00:00October 5th, 2019||Comments Off on The customer isn’t satisfied with the work?
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